Privacy Policy
Last Updated: April 2026
At Canberra Friendly, we are committed to protecting the privacy and confidentiality of our participants. This policy outlines how we collect, use, and safeguard your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988.
What Information We Collect
To provide high-quality mentorship and capacity building, we may collect:
-
Personal Details: Name, date of birth, address, and NDIS number.
-
Contact Information: Phone number and email address.
-
Sensitive Information: Details regarding your disability, neurological health (e.g., FND, ticks), and support needs.
-
Support Context: Information about your living situation (including alternative living/van life) and your NDIS goals.
How We Collect Information
We collect data directly from you via:
-
The "Inquire About Availability" form on our website.
-
Our initial "Meet & Greet" and ongoing mentorship sessions.
-
Communication with your Plan Manager or Support Coordinator (only with your explicit consent).
Why We Collect Information
We use your data to:
-
Develop and implement your individual Service Agreement.
-
Provide real-time regulation and de-escalation support (Remote Mentorship).
-
Process billing and coordinate with Plan Managers.
-
Ensure your safety and meet our duty of care.
Sharing Your Information
We never sell your data. We only share information with third parties (such as your GP, Support Coordinator, or the NDIA) when:
-
You have given us written consent to do so.
-
It is necessary to process your NDIS funding.
-
We are legally required to do so (e.g., in a medical emergency or for safeguarding purposes).
Data Security
Your information is stored securely. We use encrypted digital storage and password-protected devices. As a small business, Jasmina is the sole person with access to your private files unless otherwise agreed upon.
Your Rights
You have the right to:
-
Access the personal information we hold about you.
-
Request a correction to any information that is inaccurate.
-
Withdraw your consent for us to hold certain information at any time (though this may impact our ability to provide support).
Contact Us
If you have any questions or wish to make a complaint about how your privacy has been handled, please contact:
Jasmina Bacic, Founder, Canberra Friendly
[04 07 88 07 93